empire today llc corporate office Things To Know Before You Buy

I last but not least reached a manager immediately after 16 phone calls plus they appeared quite practical BUT Yet again, Not a soul SHOWED with the appointment time and energy to take care of the carpet. No-one will return a call and when I get in touch with no manager is ever accessible so listed here I am. Your customer assist is appalling. This is my final hard work for someone in your team to acquire accountability and deal with the problem just before noted towards the BBB and extra future Methods are taken.

We sense your irritation and sincerely regret to listen to that you simply were being inconvenienced by this make any difference. We’ll be in contact with you shortly to to debate your encounter, and begin working toward an answer.

The laminate flooring set up desires some maintenance. Bob and Tom arrived out and took shots and notes to what necessary to be carried out.

Our mission is to make beautiful new floors uncomplicated for all of our customers, and we’re dissatisfied to hear about your ongoing knowledge. We’ll be more investigating your worries, and we’ll be in contact with you Soon.

I count on being reimbursed for day without work function and possibly for The complete carpet because you can not adhere to up as part of your warranty .

So to incorporate insult to injuries. We got a contact from a top quality Manage rep who asked me how my put in was!?!! Justification me?? I explained you signify the a person which they didn’t present up to ?

Can someone, just like the CEO preferably, get back to me to discuss this issue ASAP. Public relations is large to an organization & whoever handles it should be mindful of how your customer service or employees manage your organization’s phone calls & processes! Thanks beforehand for looking through this grievance………..

we understand the inconvenience this has brought on. Be sure to Get in touch with us at customersupport@empiretoday.com with each your fears and account facts, so we can observe up along with you, thanks. Helpful?YesNo

! Just after numerous tries to reach An individual anybody. I spoke with Meagan at their principal office and she combined with the Installer supervisor that they'd use the opposite underlayment. When they at last showed as many as redo the ground they didn’t have any new underlayment ! After achieving The supervisor he said that the leading office said not To place down new but to reuse the first! They did the ground and it absolutely was good. For two months that's, it was now worse than in advance of and two times as loud!! Nicely you recognize the Tale now about acquiring ahold of these and getting another person out to look at the ground. its the tip of march by now! Apri[, May perhaps, June, July, ,Aug and Here is the God’s sincere fact The supervisor showed up just after you know how quite a few claims and dates set and damaged , I'm sure I've all of them documented, September 27th, which was helpful for him simply because his spouse was with him and he described that they were being on their way for their lake cabin and stopped by for a humidity studying!! He walked in with my wife And that i standing there and reported he could hear it advert really feel the floor going and hadn’t even created it on the Bedroom however! He shook his head a told us each that it had been Negative and yep they might take care of us and make this floor right!!! Initially time at any time of us heard and even created mention of gluing the floor down! He discussed that it should have been glued down! He confident us that they would make it right and obtain us taken care of and left1 Monday I have a phone from Meagan and he or she explained that she had his report Which there WAS NO Dilemma With all the INSTALLTION and that we were being Chargeable for shelling out to possess the floor glued down ! So with that becoming stated I am forwarding all this details and dates and times and phone phone calls and guarantees and broken appointments and no return calls and voice mails which were still left to an Attorney if we do not get any response from this e-mail! I'm able to guarantee it would be a lot extra cost successful for Empire to maintenance or change our floor than for me to get legal action!! Not a danger a Guarantee!

Many thanks for your personal opinions. We’re sorry to hear that the problems haven't been tackled, and we apologize for the inconvenience. We’ll be in contact with your Soon to even more explore your encounter.

I might insert. Each and every time we named the company saved repeating “allow me to get in contact Along with the installers keep on” and they by no means could?! Don’t they've got phones on The work. They ended up rude and couldn’t be bothered.

November 6, 2017 at 11:58 am We acquired a carpet for our decrease stage, a yr later we started out noticing carpet rolls so i named Empire Today to find out when they could have their installers come back to tighten up the Area. The customer service agent gave me a confirmation number and told me that Steve Fulbright would call me again to arrange an appointment with me to return out to begin to see the carpet.

August sixteen, 2018 at 6:11 am Now we have had Empire set up carpet for our home more than the many years. I referred to as in seven/2018 for carpet maintenance as my Doggy scratched up a little portion our master bedroom carpet. Initially, Once i known as, the agent mentioned that someone would phone with 24-48 several hours…took a few 7 days. When contacted, Empire said a person from other department would call….no connect empire carpeting coupons with. I finally got a hold of some one almost 4-5 weeks later on!! Eventually, I believed we designed development..not! The income person, following many emails back and forth together with pictures of space in need of mend, a date was scheduled for your “fix”. I was informed to filter out whole place (couldn’t understand why complete home needed cleared out for patched/restore and questioned it several occasions). Service was scheduled, home entirely filter, and in some cases gained reminder call day right before. Properly, day of appointment, I was termed and instructed they'd to reschedule. I used to be particularly upset and referred to supervisor, Tim, who was Definitely no assist and “could do nothing at all over it”. I demanded to talk to his remarkable, Robert.

My mother instructed them that they may have the incorrect to install her carpeting What exactly are you accomplishing here. Installer left I'm there waiting on installers ????????? Evidently I named my salesman and he never ever identified as me back. That is a business who don’t have confidence in obtaining it do right The very first time and you'll only say I’m sorry this transpired for you and I realize so persistently (It's got No have an affect on) I visitor the higher you happen to be in a firm means that you don’t should connect with a customer again (Rueben) Use this company If you'd like, don’t say nobody informed relating to this enterprise……

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